Our standard turnaround is one week after your logo has been digitized and you have approved it. Plan on two weeks from start to finish for your first order. This a standard time throughout the year. November and December are our busiest months, so plan on three weeks during the latter part of the year. We may be able to meet your needs in less time than that. Let us know what your needs are and we will do our best to help.

v Why is there a setup fee when my logo is already in a digital format?

Setting up your logo is the process of converting artwork into a digital code that can be read by advanced embroidery machines of today. This digital code provides the instructions to the embroidery machine's operating system which, in turn, tells the embroidery machine's frame how to sew the design.  A skillful artist uses very specialized (and expensive) embroidery digitizing software to interpret your particular artwork design into a digital embroidery pattern. It is both a technical and a creative process. It is so much more than most people might imagine.  In fact, the majority of people think their design will be scanned into the computer and magically with the click of a mouse, the computer will automatically create an efficient, well running, quality design.  This is the farthest from the truth.

While an artist may begin with a scan or graphic file, she has to tell the embroidery machine how to do each step -- where to put each stitch -- what order to sew the design (including where to stop, trim the threads, and switch to a different color).  There are companies who utilize a semi-automated software.  Unfortunately, a computer's judgment and decisions are not nearly as efficient and well thought out as a human.  A poor-looking design is the result of poor setup.  In the end, it really isn't worth saving a few dollars on a one-time setup cost.  Your logo or design is a reflection on you, and you and your company are worth a little extra expense in the beginning of the process.  

v What is a "standard" digitizing fee?

Digitizing fees are based on the complexity or simplicity of the design.  This is uncommon in the industry.  Most companies charge the setup based strictly on the number of stitches (more stitches, more money).  We've found that a design that is complex (think of ornate wrought iron gates with company name in it) is much more time-consuming and difficult to setup than a simple design (think of a large filled rectangle box with company name in it).  In this instance, the simple design may easily have 15,000 stitches in it and the complex may only have 4,600 stitches.  The complex wrought iron gate design would takes many hours to create as opposed to the simple rectangle which would take an hour or so.   In this instance, the design with fewer stitches would cost more than the design with many more stitches.  We've found this a much more efficient and fair way to charge for the setup fee.  That said, most left chest and cap designs fall in the $45 to $50 flat rate one-time fee.

v Do I only have to pay the setup fee once, or with every order?

The setup fee is a one-time charge. As long as you use the same logo with no changes, there are no further 'setup' fees for subsequent orders.

v How much will the embroidery cost?

Embroidery costs are based on the number of stitches in the design and how many articles we're embroidering with the exact same logo (to include thread colors).

v Can you do rush orders?

Yes, rush orders are accepted. Each rush order is quoted individually based on your needs and what is necessary in order for us to meet them.  We do not have a flat rate because we have found it better to look at each situation individually.  This way we can take into account any overtime needed, whether express shipping will be necessary, etc.  Please call or e-mail and let us know what your requirements are and we will give you a quote. 

v What payment methods do you accept?

We accept VISA, MasterCard, and Paypal payments. Once you are an established customer, purchase orders may be accepted to be paid by check.

v Is it possible to use the same logo for shirts and caps?

It's possible but there may be some exceptions.  First, cap logos can be no taller than 2.25" tall on most caps.  Shirt logos do not have this restriction.  Second, cap logos need to stitch from "bottom up and middle out" which means that the stitching needs to start at the bottom middle of the design and work towards the top and edges as it progresses. This is necessary because caps are hooped in a different type of frame than shirts.  Shirts are hooped flat but a cap is curved and cannot be hooped flat.  If the logo was initially set up only for use on shirts and you would now like it on caps, an edit to the original file may be necessary to be able to embroider well on caps.  This revision fee generally is $25.

v Can you embroider the backs and sides of caps?

Absolutely, we can stitch on backs and sides of caps.

v Can a logo be resized from a left chest size to a full back size (and vice versa)?

Generally logos can be resized approximately 10 to 15% without incurring an additional charge. However, if you want to change from a left chest size to a full back size, it will require a completely new setup of the logo.  Unfortunately, it is not as simple as click and drag from the smaller size to the larger size.  A satin stitch is used for smaller letters.  If you have a very large letter, the satin stitch would need to be changed to a fill stitch.  The difference between a fill stitch and a satin stitch is the number of times the stitch enters the fabric as it travels across a column.  For example, on the letter "I" a satin stitch will travel from the left side of the column to the right side of the column in one jump.  A fill stitch will start on the left column and will enter the fabric a number of times as it goes across the width of the letter to the other side.  This is necessary because if you didn't change the stitch type on a large letter, you could have snags on your logo because the thread is too long.  We do offer a discount for our existing customers who choose to have a different size logo.

v Do you have any minimum order size?

We have no minimum order size, but we do offer quantity discounts for multiple orders.

v How do I get my logo to you for a quote?

Send an email to jojo@sweetpeaz.com with your logo attached in an .ai, .cdr, or .eps file. We can also accept a bmp or .jpg however an .ai, .cdr., or eps file is our preference. Tell us what size you want your logo to be and what you want to put it on (caps, shirts, totes, fleece, etc.). No more than 3.75" x 2.00" is standard for logos wider than they are tall [or vice versa]. Cap logos can be no taller than 2.25" or wider than 4.5". Visor logos can be no taller than 1.25" or wider than 4".  A limiting factor in a logo's size is very small or thin lettering or very small parts of the artwork.  We will let you know if something needs to be modified once we analyze your artwork.

v What is your return or exchange policy?

Due to the custom nature of embroidery, rhinestones, and vinyl transfers, we cannot accept returns or exchanges unless the item has a clear manufacturers or decoration defect. All requests for returns must be made within 30 days.

Please send us an email to jojo@sweetpeaz.com with the following information: your name, invoice number, the items to be returned, and the reason for returning them. We will promptly review your request and issue you a Return Authorization Number if warranted. We will then send you a prepaid shipping label for you to use.

No returns will be accepted without a Return Authorization Number. Orders returned COD will be rejected.

We will notify you of your refund via email once we have received and processed your return. Credits are not processed until the merchandise has been returned and inspected. Refunds will be credited back to your credit card. In the event you paid by check, we will issue you a check for your refund.

Once you have received your prepaid shipping label, mark your Return Authorization Number clearly on the box and ship the package to the address on the label.